If you have connected your Sustainable Choice plan to your utility energy data, we determine your bill date by the day that your utility issues your monthly bill. Our system is automated to send out your Sustainable Choice statement by email as soon as we receive the monthly electricity usage from your utility. Within 24 hours of sending your email statement, Sustainable Choice will begin to process payment. If the payment does process properly, we will send you an email and retry the payment again in two (2) days. Sustainable Choice will make three (3) attempts to process payment. After three (3) attempts, your Sustainable Choice plan will be temporarily suspended until such time as payment method can be updated.
If your plan is not connected to your utility energy data, a new statement is generated on the first day of every month and an email statement is sent to the email address you used to sign up for Sustainable Choice. Seven (7) days later we will process payment. If the payment does process properly, we will send you an email and retry the payment again in two (2) days. Sustainable Choice will make three (3) attempts to process payment. After three (3) attempts, your Sustainable Choice plan will be temporarily suspended until such time as payment method can be updated.
