Yes, you will still be able to log into your utility account.

Please be advised that some utilities require the utility account username to be an email. If your utility account username was not an email at the time you signed up for Arcadia BillPay, then Arcadia changed the username on file with your utility to a unique Arcadia email. Arcadia took this step to ensure that their billing system received your e-bill and generated your consolidated statement. Your utility password was not changed.

If you need the email username Arcadia created for your local utility account, you can find it within the welcome email sent to you by Arcadia from when you first signed up for their services. There will be a line in that welcome email that includes the Arcadia email. If you need your unique Arcadia email, please contact the Arcadia Customer Support team at support@arcadia.com or by phone at (866) 526-0083 between 9am and 7pm EST, Monday through Friday.