If you are enrolled in BillPay (consolidated billing), we determine your bill date by the day that your local utility issues your monthly bill. Our system is automated to send out your Sustainable Choice statement by email as soon as we receive the monthly electricity usage from your local utility. After 48 hours, Sustainable Choice will begin to process payment which will be scheduled for the nearest Tuesday or Thursday. If we are unable to process the payment, we will send you a notification email, then retry the payment again on next Tuesday or Thursday. If your payment continues to be unsuccessful, your Sustainable Choice plan will be temporarily suspended until such time as payment method can be updated, or other issues preventing payment can be resolved. In such cases, we will notify you if you need to pay your electric utility bill directly to the local utility during the period in which Sustainable Choice is unable to process payment on your behalf.