Some former Arcadia customers enrolled in a service called AutoPay. This service has also gone by the name Bundle and BillPay. For consistency we will refer to the service as BillPay.
Customers enrolled in the BillPay service enabled Arcadia with 1) access to their electric utility account and 2) the ability for Arcadia to consolidate the customer’s monthly electric bill with the Arcadia Renewable Energy Credit membership fee into a single bill.
Customers with this service maintained electric service with their existing utility or electric service provider. The BillPay service did not switch their electric provider.
For example, if a customer receives electric service from ACME Energy Utility and customer signs up for BillPay service, the customer is still an ACME Energy Utility customer. When problems with electrical service occur, the customer reaches out to ACME Energy Utility to restore electric service.
