Make sure you are entering the email address used to create your Sustainable Choice account. The system will only accept the valid email address on file with Sustainable Choice.  If you have forgotten your password, click on the “Forgot Your Password” link on the sign-in page. We also recommend you clear your internet browser’s cookies and cache. You can also try logging in using a different browser. When trying to access directly from an email in Gmail, you may need to copy the link and try in a new browser outside of Gmail. If you are still unable to access your personal portal, call us at 1-(888)-235-1538.