Why can’t Ameren Customers connect to their utility usage and bills?

Unfortunately, if you were signed up with Arcadia for BillPay or to connect your utility usage data, those services have been discontinued. As part of the agreement between Sol Systems and Arcadia, Sol Systems will continue to use Arcadia’s ARC software platform to interact with utilities. However, Arcadia has decided to no longer support a utility connection to Ameren. 

We understand that you may have enjoyed one or both of these services through Arcadia in the past, and we sincerely regret that these changes are beyond our control. If signed up for BillPay with Arcadia, we must return utility bill payment back over to you, including any pending utility statements if you previously participated in Arcadia’s utility bill payment services. 

To ensure all local utility bills are paid in a timely manner, you will need to take the following steps: 

 STEP 1: Log Into Your Ameren Account. Please visit www.ameren.com, select “residential” in the menu, then your state. This will take you to the customer login page. From here, please enter your username and password to access your Ameren account. 

 STEP 2: Update Your Payment Information and Preferences. Once within your Ameren account, please navigate to payment information and update your preferences such as auto-pay to ensure your existing and future utility bills are paid on time. 

Completing these steps promptly will avoid any disruptions in your utility services.  

You may remain on as a customer with Sustainable Choice to have your estimated energy usage matched with Renewable Energy Certificates. Since Arcadia will no longer provide a connection to actual energy usage data from Ameren, Sustainable Choice will use an estimated monthly energy usage of 907kWh, which is the amount of electricity an average home in the United States uses each month according to the U.S. Energy Information Administration. 

We understand that changes like these can be inconvenient, but please be rest assured that they are necessary. Should you encounter any difficulties or have any questions about accessing your Ameren account or updating your Ameren payment information, please don’t hesitate to reach out to our dedicated customer support team via email at info@solsystems.com or by calling 1-(888) 235-1538.