Each month, Sustainable Choice will process your payment automatically using your preferred payment method. If your card expires, is reported stolen, you obtain a new card, or you place a freeze or hold on the card, then Sustainable Choice will be unable to process your payment. To resume your renewable energy plan, please update your payment information.
Unsuccessful payments may also occur if your bank or credit card provider denies the transaction. This can happen if the financial institution suspects fraud or other suspicious activity. In some cases, when traveling abroad or attempting to update payment while overseas, can trigger a payment failure. To resume your renewable energy plan, you will need to contact your financial institution directly to approve the transaction.
