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frequently asked questions
In the past, Arcadia offered a community solar-like service known as the Portable Panel Program. Subscribers receive a utility bill credit for the value of the electricity that the subscriber’s “Subscription Amount” produces. The Subscription Amount is the percentage of the total capacity of the solar panel system to which the subscriber subscribes.
Portable Panel customers were moved from Arcadia to Sol Systems’ Sustainable Choices during the transition. To honor Portable Panel Program customers, Sustainable Choices will provide a one-time payment to address any remaining balances customers had with the Arcadia program.
In 2020, the Connecticut Public Utilities Regulatory Authority (PURA) proposed multiple changes to the rules and regulations concerning renewable energy certificates (Docket No. 16-12-29).
The proceedings around the regulatory changes have been ongoing for a years with multiple motions and extensions granted for the rule. This year, PURA took steps to establish February 29, 2024 as the final enforcement date of the rule.
In its final form, the rule is unclear on whether providers of voluntary renewable energy certificates (RECs) are considered suppliers of electricity and thus subject to a myriad of regulations formerly reserved for electric suppliers only. During the rulemaking process, the PURA was asked to clarify the treatment of voluntary RECs under the rule. In the final rule, the matter was not resolved. As a result, we believe we can no longer provide Sustainable Choice in Connecticut in the same manner as was provided by Arcadia. Accordingly, we have made the difficult decision to end our services in Connecticut until such a time the rules are clarified.
To that end, we are ending all sales of RECs in the state and cannot match RECs for customers going forward as of the effective date of February 29, 2024. This means we will not be able to match RECs to our customers’ March 2024 usage or any time thereafter.
Similarly, discontinuing our REC service means we will also stop BillPay, utility bill management services for Connecticut. Connecticut customers will need to pay power bills directly to their utility providers, as we will no longer be permitted to provide this service. It’s important for customers to update their utility account details to ensure bill notifications are sent directly to their personal email or home address, preventing missed payments.
Unfortunately, if you were signed up with Arcadia for BillPay or to connect your utility usage data, those services have been discontinued. As part of the agreement between Sol Systems and Arcadia, Sol Systems will continue to use Arcadia’s ARC software platform to interact with utilities. However, Arcadia has decided to no longer support a utility connection to Ameren.
We understand that you may have enjoyed one or both of these services through Arcadia in the past, and we sincerely regret that these changes are beyond our control. If signed up for BillPay with Arcadia, we must return utility bill payment back over to you, including any pending utility statements if you previously participated in Arcadia’s utility bill payment services.
To ensure all local utility bills are paid in a timely manner, you will need to take the following steps:
STEP 1: Log Into Your Ameren Account. Please visit www.ameren.com, select “residential” in the menu, then your state. This will take you to the customer login page. From here, please enter your username and password to access your Ameren account.
STEP 2: Update Your Payment Information and Preferences. Once within your Ameren account, please navigate to payment information and update your preferences such as auto-pay to ensure your existing and future utility bills are paid on time.
Completing these steps promptly will avoid any disruptions in your utility services.
You may remain on as a customer with Sustainable Choice to have your estimated energy usage matched with Renewable Energy Certificates. Since Arcadia will no longer provide a connection to actual energy usage data from Ameren, Sustainable Choice will use an estimated monthly energy usage of 907kWh, which is the amount of electricity an average home in the United States uses each month according to the U.S. Energy Information Administration.
We understand that changes like these can be inconvenient, but please be rest assured that they are necessary. Should you encounter any difficulties or have any questions about accessing your Ameren account or updating your Ameren payment information, please don’t hesitate to reach out to our dedicated customer support team via email at info@solsystems.com or by calling 1-(888) 235-1538.
Please visit our Customer Support Center where you will find answers to the most common questions about Sustainable Choice.
Please visit our Customer Support Center where you will find answers to the most common questions about Sustainable Choice.
Unfortunately, if you were signed up with Arcadia for BillPay or to connect your utility usage data, those services have been discontinued. As part of the agreement between Sol Systems and Arcadia, Sol Systems will continue to use Arcadia’s ARC software platform to interact with utilities. However, Arcadia has decided to no longer support a utility connection to Ameren.
We understand that you may have enjoyed one or both of these services through Arcadia in the past, and we sincerely regret that these changes are beyond our control. If signed up for BillPay with Arcadia, we must return utility bill payment back over to you, including any pending utility statements if you previously participated in Arcadia’s utility bill payment services.
To ensure all local utility bills are paid in a timely manner, you will need to take the following steps:
STEP 1: Log Into Your Ameren Account. Please visit www.ameren.com, select “residential” in the menu, then your state. This will take you to the customer login page. From here, please enter your username and password to access your Ameren account.
STEP 2: Update Your Payment Information and Preferences. Once within your Ameren account, please navigate to payment information and update your preferences such as auto-pay to ensure your existing and future utility bills are paid on time.
Completing these steps promptly will avoid any disruptions in your utility services.
You may remain on as a customer with Sustainable Choice to have your estimated energy usage matched with Renewable Energy Certificates. Since Arcadia will no longer provide a connection to actual energy usage data from Ameren, Sustainable Choice will use an estimated monthly energy usage of 907kWh, which is the amount of electricity an average home in the United States uses each month according to the U.S. Energy Information Administration.
We understand that changes like these can be inconvenient, but please be rest assured that they are necessary. Should you encounter any difficulties or have any questions about accessing your Ameren account or updating your Ameren payment information, please don’t hesitate to reach out to our dedicated customer support team via email at info@solsystems.com or by calling 1-(888) 235-1538.
In 2020, the Connecticut Public Utilities Regulatory Authority (PURA) proposed multiple changes to the rules and regulations concerning renewable energy certificates (Docket No. 16-12-29).
The proceedings around the regulatory changes have been ongoing for a years with multiple motions and extensions granted for the rule. This year, PURA took steps to establish February 29, 2024 as the final enforcement date of the rule.
In its final form, the rule is unclear on whether providers of voluntary renewable energy certificates (RECs) are considered suppliers of electricity and thus subject to a myriad of regulations formerly reserved for electric suppliers only. During the rulemaking process, the PURA was asked to clarify the treatment of voluntary RECs under the rule. In the final rule, the matter was not resolved. As a result, we believe we can no longer provide Sustainable Choice in Connecticut in the same manner as was provided by Arcadia. Accordingly, we have made the difficult decision to end our services in Connecticut until such a time the rules are clarified.
To that end, we are ending all sales of RECs in the state and cannot match RECs for customers going forward as of the effective date of February 29, 2024. This means we will not be able to match RECs to our customers’ March 2024 usage or any time thereafter.
Similarly, discontinuing our REC service means we will also stop BillPay, utility bill management services for Connecticut. Connecticut customers will need to pay power bills directly to their utility providers, as we will no longer be permitted to provide this service. It’s important for customers to update their utility account details to ensure bill notifications are sent directly to their personal email or home address, preventing missed payments.
In the past, Arcadia offered a community solar-like service known as the Portable Panel Program. Subscribers receive a utility bill credit for the value of the electricity that the subscriber’s “Subscription Amount” produces. The Subscription Amount is the percentage of the total capacity of the solar panel system to which the subscriber subscribes.
Portable Panel customers were moved from Arcadia to Sol Systems’ Sustainable Choices during the transition. To honor Portable Panel Program customers, Sustainable Choices will provide a one-time payment to address any remaining balances customers had with the Arcadia program.
