Privacy Policy
Last Updated: September 4, 2024
Sol Systems’ use, storage, and processing of your personal information in connection with the Services, as well as your use of the Services, is also governed by our Privacy Policy and the applicable privacy polic(ies) of Third-Party Platform Provider. By using the Services or otherwise providing personal information via the Application, you understand that such personal information may be shared with Sol Systems and you consent to the collection, use, and disclosure of your information as described in our Privacy Policy.
You further agree that you are licensing your Utility Account Information to Sol Systems, its agents, delegates, or contracted third-party service providers and consent to the accessing and processing of your Utility Account Information for the purpose of providing the Services. This includes without limitation allowing us to analyze your Utility Account Information to create anonymous and aggregated data for purposes of creating benchmarks and other analytical reports and data all in accordance with our Privacy Policy and share any information with Third-Party Platform Provider. Sol Systems may use and store the content in accordance with these Terms and our Privacy Policy.
PLEASE REGULARLY CHECK THE SOL SYSTEMS WEBSITE TO VIEW THE THEN-CURRENT TERMS.
Terms & Conditions – Sustainable Choice (thesustainablechoice.com)
Definitions
“Application” means the Third-Party Platform Provider’s software application, cloud-based platform, or customer portal through which the Services are offered.
“Account” means an account that a User creates on the Website or through other means in order to register for use of certain Services.
“Autopay Program” or “Autopay” means an arrangement whereby Sol Systems deducts payment through your Payment Method automatically to pay your Consolidated Bill.
“Bill Pay” means the Service of receiving one energy bill that combines amounts due pursuant to your Utility Account(s) with your Sol Systems Bill.
“Bundled Billing” means a Service provided by Sol Systems, where (i) Sol Systems, its agents, delegates, or contracted service providers will receive your Utility Bill and share it with Third-Party Platform Provider, who will use it to calculate a Consolidated Bill and (ii) Sol Systems, its agents, delegates, or contract service providers will perform Utility Pay services at the direction of Third-Party Platform Provider, under either a Third-Party Platform Provider Billing or Sol Systems Billing model.
“Business Day” means every Monday through Friday, excluding federal, state, or local bank holidays in the USA.
“Consolidated Bill” means a bill, calculated by Third-Party Platform Provider, which includes Third-Party Platform Provider Fees together with Utility Charges.
“Evergreen” means the method for paying your Sol Systems Bill if you are not enrolled in Bill Pay.
“Fee” means the amount due to Sol Systems for use of the Services.
“Force Majeure” means circumstances beyond Sol Systems’ reasonable control, including without limitation, acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labor problems or Internet service provider failures or delays.
“Hold” means a temporary reservation or freeze placed on funds in your Payment Account and/or Payment Method to secure payment for Services provided by Sol Systems.
“Linked Sites” means a third-party website available through our Website.
“Payment Account” means the permitted account you designate from which your Sol Systems Bill payment will be deducted through your Payment Method, including your checking account or credit card account.
“Payment Method” means a permitted payment method used to fund a transaction through the Services, including but not limited to ACH, credit cards, or debit cards.
“Personal Information” means any personally identifiable information concerning a User, including but not limited to the following: name, email address, billing/shipping address, Utility service address, phone number, and credit or debit card number.
“Processing Date” means the date on which your Payment Method is debited or charged, and the payment begins processing.
“Recurring Payment Terms” means the recurring payment terms and conditions described in the Monthly and Annually Recurring Payments section these Terms of Service.
“Registration Data” means true, accurate, current and complete information about yourself as prompted by the registration form.
“Registration Information” means your Account login credentials, including your password.
“Renewal Commencement Date” means (i) under a monthly subscription, the first day following the end of each month following your account creation (for customers not on Autopay) or your utility bill date (for customers on Autopay); or (ii) under an annual subscription, the first day following the end of the month following your Account creation.
“Services” means all our products and services and any other features, technologies and/or functionalities offered by us to you via the Website, Application, or through any other means.
“Sol Systems,” “we,” “us” or “our” means Sol Systems and its subsidiaries or assigns.
“Sol Systems Bill” or “Sol Systems Statement” means the bill you receive from Sol Systems that includes Fees for any Sol Systems Services and any Utility or Supplier Statement charges, as applicable.
“Sol Systems Billing” means a billing model where, in accordance with and subject to the instructions of Third-Party Platform Provider, (i) Sol Systems, its agents, delegates, or contracted service providers will perform Utility Pay services and (ii) Sol Systems will charge your Payment Method for amounts due on your Consolidated Bill.
“Supplier” means any entity that offers electric power, natural gas, Utility bill credits, or combinations thereof, for sale to one or more Users in states where available.
“Third-Party Platform Provider” means the party who operates the Application.
“Third-Party Platform Provider Billing” means a billing model where (i) Third-Party Platform Provider will bill you directly for your Consolidated Bill and (ii) in accordance with and subject to the instructions of Third-Party Platform Provider, Sol Systems will perform Utility Pay services.
“Third-Party Platform Provider Fees” means an amount due to Third-Party Platform Provider in connection with a purchase, subscription, or other transaction within the Application or the Services.
“User,” “you,” or “your” means you and any other person or entity using the Service.
“Utility” means either a regulated electric or natural gas distribution company from which the User receives delivery of electricity or natural gas, or a regulated electric or gas generation, transmission, and distribution company from which a User receives electricity or natural gas.
“Utility Account” means a User’s account with his or her Utility.
“Utility Account Credentials” means User’s Utility Account username, password, and/or account number, and/or any other necessary credentials to access User’s Utility Account or that may be necessary to provide our Services.
“Utility Account Information” means a User’s personal information, Utility usage information, Utility bill amounts due, service address and any other information from User’s Utility that may be necessary to provide the Services.
“Utility Charges” means amounts due to your Utility under your Utility Statement.
“Utility Pay” means a service where Sol Systems will remit payments to your Utility in connection with your Utility Charges.
“Utility or Supplier Account Notices” means any communications sent to the User from his or her Utility or Supplier that includes, but is not limited to, notices regarding disconnection, outages past due bills, tariff or rate changes, commercial offers, or other information the Utility or Supplier wishes to communicate to the User.
“Utility or Supplier Statement” means the bill or statement for the User’s use of electricity, natural gas, Utility bill credits, and any other related utility good or service.
“Website” means www.solsystems.com and www.thesustainablechoice.com, including all subpages, successor pages, and micro sites.
Confidentiality and Notices
You agree and understand that you are responsible for maintaining the confidentiality and security of your password, which, together with your login credentials, allows you to access the Services. Those login credentials constitute your “Registration Information.” We recommend you do not use the same password for other online accounts, such as an online banking account. In order for the Services to function effectively, you must keep your Utility Account Credentials and Registration Information up to date and accurate. If you do not do this, the accuracy and effectiveness of the Services will be affected. If you become aware of any unauthorized use of your Utility Account Credentials or Registration Information, you agree to notify Sol Systems as soon as reasonably possible at the e-mail address info@solsystems.com.
Our information collection and use policies with respect to the privacy of such Account Information, Utility Account Credentials, and Registration Information are set forth in the Privacy Policy, which is incorporated herein by reference for all purposes.
Sol Systems Communications
By entering into this Agreement or using the Services and Website, you agree to receive communications from us, including via e-mail, text message, calls, and push notifications. You agree that texts, calls, or prerecorded messages may be generated by automatic telephone dialing systems and that any calls may be recorded and the record of those calls may be retained by Sol Systems. Communications from us and our affiliated companies may include but are not limited to: operational communications concerning your Account or the use of the Website and Services; updates concerning new and existing features on the Website and Services; communications concerning promotions run by us or our third-party partners; and news concerning the Company and industry developments. Standard text messaging charges applied by your mobile carrier will apply to text messages that we send.
IF YOU WISH TO OPT OUT OF PROMOTIONAL EMAILS, YOU CAN UNSUBSCRIBE FROM OUR PROMOTIONAL EMAIL LIST BY FOLLOWING THE UNSUBSCRIBE OPTIONS IN THE PROMOTIONAL EMAIL ITSELF.
Compliance with Applicable Laws
When you access or use the Services, you are required to comply with all applicable laws and any other conditions or restrictions in any written or online notice from Sol Systems (including these Terms). As a condition of your access to and use of the Services, you agree that you will not use the Services for any purpose that is unlawful or prohibited by these Terms. The Services are offered for your personal and non-commercial use only, and Sol Systems does not grant you any express or implied rights to access or use the Services for any other purpose.
Without limiting the generality of the foregoing, you agree not to:
• Impersonate any person or entity, whether actual or fictitious, or falsely state or otherwise misrepresent your affiliation with any person or entity;
• Interfere with any other users’ rights to privacy and publicity, including by harvesting or collecting information from or about users;
• Upload or otherwise transmit any communication, software, or materials that contain a virus or is otherwise harmful to Sol Systems or its users’ computers or systems; or
• Engage in “spidering,” “screen scraping,” “database scraping,” harvesting of email addresses, wireless address, or other contact or personal information, or any other automatic means of obtaining lists of users or other information from Sol Systems, including without limitation any information residing on any server or database connected to the Services.
Intellectual Property of Sol Systems and Its Licensors
Our Website (including, but not limited to, text, images, photographs, graphics, user interface, screen shots, designs, and source code, and the selection, coordination, and arrangement of such content) is protected under the copyright laws of the United States and other countries. Sol Systems owns all copyrights in our Website or its third-party suppliers and licensors to the full extent permitted under the United States Copyright Act and all international copyright laws.
Unless expressly permitted in writing, you may not copy, reproduce, distribute, publish, enter into a database, display, perform, modify, create derivative works from, transmit, or in any way exploit any part of our Website, except that you may make use of the content for educational and non-commercial purposes only, provided that you maintain all copyright and other notices posted along with the content.
Trade and Service Mark Rights
All rights in the Company names, trade names, logos, service marks, and slogans of the Services, whether or not appearing in large print or with the trademark symbol, belong exclusively to Sol Systems or its third-party suppliers and licensors and are protected from reproduction, imitation, dilution, or confusing or misleading uses under national and international trademark and copyright laws. The use or misuse of these trademarks or any materials is expressly prohibited, and nothing stated or implied on our Website confers on you any license or right under any trademark of Sol Systems, its affiliates, or any third party. To obtain written permission to use the trade and service mark rights of Sol Systems, please contact us at info@solsystems.com.
Notice of Infringement
We respect the intellectual property rights of others, and require that Users do the same. If you believe in good faith that your work has been reproduced or is accessible on our Website in a way that constitutes copyright infringement or that your intellectual property rights have otherwise been violated, please provide Sol Systems with the following information in writing:
• Identification of the copyrighted work or other intellectual property claimed to have been infringed;
• Identification of the allegedly infringing material, reference, or link that is to be removed and information reasonably sufficient to permit us to locate the material, reference, or link;
• Your name, address and daytime telephone number, and an e-mail address if available, so that we may contact you if necessary;
• A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
• A statement that you have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright or other intellectual property owner, its agent, or the law; and
• A physical or electronic signature of a person authorized to act on behalf of the owner of the exclusive right that is allegedly infringed.
Please note that, due to security concerns, we cannot accept e-mail attachments. Any notice of infringement submitted electronically with an attachment will not be received or processed. Upon receipt of a notice of claimed infringement (or any statement in conformity with 17 U.S.C. § 512(c)(3)), we will expeditiously remove or disable access to the allegedly infringing content. We may terminate the service privileges of users who repeatedly infringe the copyrights or other intellectual property rights of others.
Third-Party Content and Links to Third-Party Websites
You may be able to link from our Website to certain Linked Sites. This includes links from advertisers, sponsors, and small business partners that may use our logo(s) as part of a co-branding relationship. You acknowledge and agree that Sol Systems has no responsibility for the information, content, products, services, advertising, code, or other materials which may or may not be provided by or through Linked Sites, even if they are owned or run by affiliates or partners of ours, and you rely on the same at your own risk. Links to such websites or resources do not imply any endorsement by Sol Systems of such websites or resources or the content, products, or services available from such websites or resources. Such Linked Sites are not under our control, and links to other websites are provided solely for the convenience of users.
You acknowledge that, when you leave our Website by any means, including but not limited to, when you click on a link that leaves our Website, the website you land on is not controlled by us and different terms of use and privacy policies apply. If you elect to use or purchase services from third parties, you are subject to their terms and conditions and privacy policy.
